Top 15 BPO companies in Poland
The global Business Process Outsourcing (BPO) sector is without a doubt one of the fastest-growing industries around the world. Through outsourcing, organizations are able to keep up with the ever-changing business dynamics and demands of the global market. As for European companies, there’s no need to search further to find the right outsourcing company to partner with.
Over the last 20 years, Poland has proven itself to be a great location for international investments in countless industries. Accenture, IBM, Infosys, and AVON are among the multinational outsourcing companies that chose to set off either their BPO or Shared Service Center (SSC) operations in the country.
A shared service center is an internal service provider with services that are focused on human resources, IT, payroll, and accounting functions.
Moreover, three cities in Poland have been placed in the Top 100 Outsourcing Destinations ranked by Tholons Global Innovation Index for the past few years. Warsaw, Wroclaw, and Krakow are cities also considered to be the breeding grounds for the country’s SSC and BPO services industry.
Top 15 BPO Companies in Poland
- Genli
- KODA Bots
- Aidey
- Cyclad International
- Conectys
- Euvic IT
- Infolet
- Focus Contact Center
- LBPO
- Blue Idea
- Tivron
- Datomni
- AP Outsourcing Group
- 3S
- Unicall
Poland as a region of a Budding BPO Sector
Poland is a country located at the heart of the European continent. It is famously known for its scenic mountains, white beaches, and diverse geography. But beyond its picturesque terrains, the country is also emerging as one of the global destinations in terms of Shared Service Center (SSC) and BPO services.
Poland is also a perfect location for IT-related nearshoring services across Europe. The country boasts a vast talent pool of IT professionals and a good number of international award-winning developers. In fact, the country has been hailed third place of the world’s best developers.
The country has also been recognized as the second among the World’s 50 Best countries to invest in. With its stable GDP growth, the Polish economy is dubbed to be impervious in terms of economic crises. As a result, over the recent years, Poland has become one of the leading outsourcing destinations in Europe.
Setting aside Poland’s economic stability, what makes the country a favorable business environment is due to a lot more factors, including the country’s abundant business infrastructure, the government’s tax system, and of course the skills and talents of the Polish people.
Further, Poland ranked 11th in Europe in terms of its overall population’s English proficiency. Forty per cent of Polish citizens are also known to be multilingual. More so, the Polish educational system grants learners an opportunity of 22 years of uninterrupted and free education. Therefore, the country has also been distinguished as the largest academic hub all over the EU.
Also Available: Custom Software Development Companies in Poland
Top 15 BPO companies in Poland
1. Genli
First on our list of the Top BPO Companies in Poland is Genli. Genli is an outsourcing company located in Poznan. It provides B2B sales solutions for companies aiming to have improved and faster results with regards to their ROI.
2. KODA Bots
KODA Bots provides automation software solutions for all types of companies. Its automated management communication software allows organizations to run and manage both their internal and external business communications in various channels effectively.
3. Aidey
Aidey is a BPO company with over seven years of experience providing flexible and cost-effective solutions for different types of industries. Part of the company’s offerings includes back-office functions, customer service, technical services, and more.
4. Cyclad International
Cyclad is an international IT engineering services company that is based in Warsaw, Poland. Aside from Information Technology (IT) solutions, the company also offers human resource outsourcing services.
5. Conectys
Founded in 2004, Conectys has been considered one of the leading BPO companies specializing in Customer Experience (CX) and content moderation solutions. It also physically operates in several countries like the USA, the Philippines, and Istanbul, Turkey..
6. Euvic IT
Formerly known as IT Works, this IT outsourcing company has been in the industry for over eighteen years. Among the companies, Euvic IT specializes in IT outsourcing-related services to data center and cloud, ITSM atmosphere, including hardware and software development services.
7. Infolet
Infolet is an IT outsourcing company located in Krakow, Poland. This outsourcing company has been serving its European clients since 2005. It specializes in software development, IT professionals staff leasing, as well as in the build-operate-transfer models.
8. Focus Contact Center
Focus Contact Center has been in the Information and Communication Technology (ICT) Industry since 2008. This Warsaw-based outsourcing agency offers innovative contact center solutions through a cloud-based model. They also cater to different types of industries such as the healthcare, tourism, eCommerce, and finance sector.
9. LBPO
LBPO from Warsaw, Poland, provides marketing and sales support services across the EU. The outsourcing firm prides itself in utilizing the latest in contact center technologies. More so, providing their clients with the highest security parameters for data processing and protection.
10. Blue Idea
Blue Idea is a BPO company that focuses on business consulting, recruitment, IT services, and market research. Some of the company’s renowned clients are Fujitsu, Inno Energy, ING, and Pacula Group.
As for their IT-related solutions, they provide clients with highly skilled IT professionals that are mostly based in Armenia.
11. Tivron
Tivron is a contact center offshoring company headquartered in Krakow, Poland. Part of the offshoring company’s mission and vision is to deliver innovative telemarketing and outsourcing services – all of which are based on their scalable, effective, and flexible communication channels.
12. Datomni
Datomni is a digital marketing agency that helps companies grow through data analytics and data-driven marketing. This data-driven digital marketing agency focuses on three growth categories – improve campaign & funnel performance, increase the efficiency of marketing operations, high-quality marketing data, and build better data capabilities.
13. AP Outsourcing Group
AP Outsourcing Group is a startup outsourcing company that is based in Poznan, Poland. It is a Swiss and EU Financial Data Processing and Client Due Diligence Business Process Outsourcing company.
AP Outsourcing Group employs finance professionals that are experts on Swiss and European Union AML, data processing, and best practices.
14. Grupa 3S
Grupa 3S is a telecommunications data center ICT solutions company that was founded in 2002. Its IT solutions are specifically tailored according to each of its client’s requirements. Murapol, Vectra, Elfa Elektra, and ScanMed are among their well-satisfied clients.
15. Unicall
Unicall has been providing contact center services for over eleven years. This outsourcing company also has successful operations not just in Poland but also in Hungary, Germany, Slovakia, Czech Republic, and other countries in the EU.
Its contact center services are inclusive of – CATI market research, cross-selling & upselling to existing customers, creation & profiling of different databases, and more.